Versand

Shipping Policy

Effective Date: July 13, 2026

Thank you for shopping at Paw Buddys!

We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been received.
Orders are processed Monday through Friday, excluding public holidays.
During peak seasons or promotional periods, processing may take slightly longer.

Shipping Times

Estimated delivery times after your order has been processed are:

United States: 6–12 business days
Canada: 7–15 business days
United Kingdom: 5–10 business days
Europe: 5–12 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping may occasionally be delayed due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any free shipping promotions will be clearly displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees charged by your local customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your purchase. PawBuddys is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it is dispatched.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of your package. We will work with the shipping carrier to investigate the issue and help find a resolution.