FAQ
We offer free shipping on all orders over €50. Standard delivery takes 3-5 business days.
You can return any item within 14 days of purchase for a full refund.
PawBuddys is your trusted destination for high-quality pet products designed to keep your furry friends happy, healthy, and comfortable. We carefully select products that offer great value, quality, and reliability for pet owners.
Once your order has been shipped, you'll receive a confirmation email with your order details. You can easily track your shipment at any time through the Shop app, where you'll receive real-time delivery updates and notifications.
If you have any questions or need assistance, you can reach our support team through our Contact Us page or by email (pawbuddys-customer-service@outlook.com). We aim to respond to all inquiries within 24–48 business hour
Each product includes detailed descriptions, sizing information, and recommendations to help you choose the best option for your pet. If you're unsure, our customer support team is always happy to help you find the right product.
Yes! We ship to many countries around the world. Shipping costs and delivery times are calculated at checkout based on your location.
If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request before your order has been processed and shipped.
We accept all major credit and debit cards, as well as secure payment options available at checkout, including PayPal, Apple Pay, and Google Pay where supported.